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1. Introduction

Welcome to Smile Pod Lahore (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book an appointment, or receive treatment at our clinic.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information to provide safe, personalized, and effective dental care. This may include:

  • Personal details such as your name, phone number, email address, and appointment preferences.
  • Health-related information you share during consultations or through our forms.
  • Website usage data, including your IP address, browser type, and pages visited (collected automatically through cookies).

3. How We Use Your Information

We use your information to:

  • Schedule and confirm appointments.
  • Communicate updates, reminders, and follow-up care.
  • Improve our website, services, and patient experience.
  • Maintain accurate medical and treatment records.
  • Comply with legal and regulatory requirements.

We will never sell or rent your information to third parties.

4. Data Protection & Security

Your data security is our top priority. We follow UK-standard sterilization and privacy practices and use secure systems to protect your personal information. Only authorized personnel have access to your records and data for legitimate healthcare purposes.

5. Sharing of Information

We may share limited information with:

  • Authorized third-party service providers (such as payment processors or IT support).
  • Regulatory or medical authorities when legally required.

All third parties are required to maintain strict confidentiality.

6. Cookies & Website Tracking

Our website uses cookies to enhance user experience and improve site performance. You can disable cookies in your browser settings, but some site functions may not work properly.

7. Your Rights

You have the right to:

  • Access or request a copy of your data.
  • Request correction or deletion of incorrect information.
  • Withdraw consent to marketing or communication at any time.

To make a request, please contact us using the details below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please reach out to us:

📍 Ground Floor, Shapes Executive Gym, Gulberg III, Lahore
📞 0308 4582111
📧 care@smilepod.pk